Creative Experiences Brought to Life

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AV Star Systems is the full service audio visual solutions provider with over 36 years of experience bringing local and national events to life. Thanks to our professional team, we provide experiences built around your brand, solutions to technical problems, and deliver consistent expected results. Let our passion and skills combined with your creative ideas produce a powerful and stress-free event.

Let's Make It Happen

Our first step with every client is understanding who you are and what you want to achieve. Your brand image is important to us. From small businesses to large national brands, our pro tech team will creatively merge innovation with groundbreaking technologies to make your vision a reality. When you need a technical solution, that fits both your goals and budget, trust AV Star Systems to make it happen.

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Terms and Conditions

RENTAL AGREEMENT TERMS AND CONDITIONS

This rental agreement is made between AV Star Systems Ltd. “AVSS” and the Customer “Customer” and is effective as of the order confirmation date. This agreement covers Rental Equipment “Equipment” and Service Labour “Labour” for the Sales Quote “Quote” provided. This agreement shall be binding under the laws of the Republic of Ireland.

ORDER CONFIRMATION DATE: The date that AVSS confirms Job pricing and availability in writing to Customer with a Job status as “CONFIRMED”, generally via a confirmation email and/or deposit.

PAYMENT: AVSS standard policy is to reserve Equipment for Customer by charging 25% of the Job total as a deposit. Payment methods and terms are subject to AVSS approval. Outstanding balances at Job End Date will be charged to Customer credit card on file. Outstanding balances may arise from these or other events: extended rental time, damaged Equipment, missing items, Labour overtime or additional Equipment added to Job after Start Date. Customer agrees to pay any and all court costs, attorney fees, and any other collection costs related to returned checks or unpaid balances.

CANCELLATIONS: Cancellation prior to Job Start Date and Time will not be refunded for the deposit amount paid. Cancellations 4-7 (four to seven) days prior to Job Start Date and Time will be billed 75% of the total amount of the Quote. Cancellations 3 (three) days or less prior to the Job Start Date and Time will be billed 100% of the Quote.

REFUNDS: Refunds are limited to the value of the rented items herein. Customer discharges AVSS from liability or damages in excess of the rental amount in the event of Equipment failure or unavailability. Customer is responsible for immediately notifying AVSS at +35350421073 of any Equipment malfunction or related operational problems in order for any price adjustment to be considered. AVSS provides free after-hours telephone support and will make every effort to immediately replace Equipment that is malfunctioning.

DELIVERY, SETUP, OPERATION AND PICKUP BY AVSS: If applicable, Customer agrees to be available during the Delivery/Setup and Pickup Time window described on Job. Redelivery or re-pickup due to Customer not being present for delivery or pickup is subject to additional delivery charges. Customer is responsible for AVSS’s safe and open access to the Job location for delivery, setup, operation and breakdown tasks.

EQUIPMENT OPERATION BY CUSTOMER: Customer agrees to be available to receive operational instructions from AVSS at time of pickup or delivery and to take possession of Equipment only upon full understanding of Equipment operation. Customer agrees to inform AVSS when using Equipment outdoors and follow any specific instructions regarding outdoor use. Customer agrees to notify AVSS when taking equipment outside of the Republic of Ireland. Customer agrees not to expose Equipment to harsh conditions including but not limited to: dust, sand, moisture, extended direct sunlight or heat sources. Customer agrees to use care in handling Equipment including placing Equipment on secure, level surfaces; properly securing cables to prevent tripping and accidental power down; and securing Equipment for safe and secure transportation and storage. Labour fees for dispatching a technician may apply if Equipment is found to be reconfigured after it left AVSS’s possession or Customer did not make best efforts to follow steps outlined on provided documentation and/or instructions provided during the technical support telephone call. Cleaning fees and or damage charge may be incurred if evidence of exposure to harsh conditions exists upon Equipment return.

LABOR CHARGES: Labour charges on the Job, if applicable, are estimates based on AVSS’s understanding of the event and Job requirements. Labour charges are subject to modification if the Job requirements deviate from the original agreement.

RENTAL PERIOD: Rental Period extends from the Customer Pickup or Delivery/Setup date and time to the Customer Return or Available Pickup date and time. Late returns are subject to additional charges at AVSS’s daily Equipment rental rate. Rentals are due back to AVSS by 12pm on the Customer Return date.

AGENT: Customer may assign an Agent over the age of 18 to act for the Customer to pickup, receive, drop off, setup or operate Equipment. Customer agrees to notify AVSS in writing/email when assigning an Agent to pickup or receive Equipment. Customer agrees to inform Agent of their responsibilities under this agreement including but not limited to their time availability, receiving instruction, proper Equipment operation and Equipment pickup and/or return time. Use of an Agent does not limit Customer responsibilities under this Agreement in any way.

DAMAGED EQUIPMENT: Customer is responsible for all damage to Equipment from any cause whatsoever incurred while in possession of Equipment. AVSS will inspect all Equipment returned from Customer and will notify Customer of any charges within 2 business days of Job End. AVSS Technicians onsite during a job may not release Customer from damaged Equipment liability. Customer is responsible for the equipment damages caused by their attendees at Job.

LOSS AND UNRETURNED EQUIPMENT: Customer is responsible for loss from any cause whatsoever incurred while in possession of Equipment, including theft. Failure to return Equipment per agreement terms with no communication from the Customer after 24 hours of Job End Date, will void this Agreement and Equipment shall be considered stolen goods, prosecutable in accordance with Irish Law. Customer credit card on file can be charged for Equipment MSRP. Customer is responsible for all costs associated in recovering missing Equipment, or cost of Equipment, included but not limited to cost associated with: repossession, legal fees, and collections.

CUSTOMER INDEMNIFICATION: Customer agrees to indemnify and hold harmless AVSS for damages and liability to rented items, persons and property resulting from the use or misuse of the rented items. Customer assumes all risk of any and all injuries or any kind including wrongful death resulting from use or misuse of rented items. Customer agrees to hold AVSS, its officers and employees free and harmless from and to indemnify and defend AVSS against any and all suites, actions, proceedings, claims, judgments, demands, costs and charges for legal expenses and penalties resulting from injury or damage to any and all persons and property arising out of or in connection with the rented items herein.

COPYRIGHT INFRINGEMENT: AVSS does not support copyright infringement, including but not limited to public display and reproduction of copyrighted material. AVSS reserves the right to refuse rental of Equipment when Customer cannot provide proper documentation for use of copyright material.

ASSIGNMENT: Customer responsibility under this agreement remains with the Customer in the event of subleases, subrentals, or assignments of the Equipment to any other party.

By providing payment and taking possession of rented equipment, you agree with the above terms and conditions.